Refund policy

Eligible items may be returned within 7 calendar days of delivery. Because these are personal-care and bedding products, the conditions below matter.

Return window

Eligible items may be returned within 7 calendar days of delivery, subject to the conditions below.

Hygiene-sealed personal care

Personal-care products must be unopened, unused and have the original tamper-evident seal, shrink wrap or protective packaging completely intact. If the seal or protective packaging is opened, broken, removed or materially damaged, the item is not eligible for return or refund, subject to rights that cannot lawfully be excluded.

Bedding and towels

Bedding and towel products must be unused, unopened and returned with original packaging and protective materials intact. Products that have been used, washed, laundered or otherwise rendered unsuitable for resale are not eligible, subject to applicable law.

Return shipping

BALMiso covers return shipping for the first eligible return associated with an order. Subsequent returns from the same order may attract an additional return fee, communicated before processing.

Damaged or incorrect items

Contact support promptly with your order number and details if an item arrives damaged, incorrect or with an apparent product issue. We may request photographs or other evidence and will arrange an appropriate resolution.

Refunds

Approved refunds are normally issued to the original payment method. After BALMiso processes the refund, the payment provider or bank may take approximately 5 to 7 business days to credit the funds; this is not a guarantee.

What cannot be returned

  • Opened or used personal-care products.
  • Broken or removed personal-care seals or shrink wrap.
  • Used, washed or laundered towels or bedding.
  • Bedding or towels without required original packaging.
  • Requests outside the 7-day window, except where applicable law requires otherwise.

How to request a return

  • Email support@balmiso.com.
  • Provide your order number, the items and the reason.
  • Follow the eligibility and return instructions we provide.
  • Return the items in the required condition and packaging.
  • After inspection, we will confirm the outcome and process any approved refund.